Buyer Protection (Order protection option)

Buyer Protection is an optional order protection feature available for purchases made through Yahoo Auctions, Japanese online stores and marketplaces.

— Buyer protection fee: 500 yen per order*.

— Once requested, this option cannot be removed.

Yahoo Auctions:

— Buyer protection must be selected during bid placement.

— The buyer protection fee is charged to the deposit balance if the bid is won.

— Buyer protection cannot be requested after auction is won.

— Protection covers the following:
* Item was not shipped by the seller within 30 days after purchase (fraud cases; pre-orders excluded)
* Seller sent wrong item and there is no possibility to get correct item (a brick instead of the toy figure etc.)
* Item received differs significantly from the listing description (not a complete set; has damages, not described by the seller - pre-owned items excluded).
In all cases, mentioned above, you will receive a full refund of your purchase, including domestic shipping fee and Remambo service fee.
The Buyer Protection fee is non-refundable.

— Buyer protection does not cover cases of counterfeit or fake items. Appraising and guaranteeing items authenticity is not part of our warehouse inspection. Therefore, any negotiations with sellers to return or change your item will not be accepted, even if you have received a fake item.

— Buyer protection does not cover TCG (trading card game) displays (booster boxes).
Unfortunately, certain item categories are associated with a higher risk of fraud, particularly in international transactions.
These scams are commonplace, even on Amazon Japan.

When purchasing items from Mercari or Yahoo Auctions, make sure to check how many ratings the seller has, and the average star rating!
Even if they are 5 stars, scammers tend to have a very small number of ratings that they have gained through making legitimate sales on a few low-value items before they start scamming.
Once the bad reviews start coming in, they will delete their account and start over!

Sellers with thousands of positive reviews are unlikely to be scammers, but it is not impossible lately.

Based on the above, we strongly recommend not to buy such items on Mercari, Rakuma, Magi and Yahoo Auctions, because this category of items simply entails too much risks for all parties involved due to a high rate of scams (opened boxes then re-shrink wrapped, weighed booster packs, different series being shipped etc.)

— Buyer Protection does not cover items that do not work, even if the seller claimed they were working.

— Buyer Protection does not cover international shipments, i.e damages, losses or other problems with the parcel, sent from Japan to the client's address.

* Buyer Protection fee changed from 5% of the auction winning price on 13 June 2019.