In general, orders that arrive at our warehouse will be shipped out to you in the boxes they arrive, e.g in the exact state as we received them from sellers. We offer an optional service that allows you to apply for the order to be repacked in a secure manner.
If you want us to remove seller's packaging or you are concerned about the packing of fragile or important items please apply for our Repacking Service.
What is the Repacking Service?
When repacking, we remove all the packaging from sellers and pack everything into a new cardboard box or special postal packet in a secure manner, using our packaging materials (bubble wrapping etc.).
Once your item is at the Remambo warehouse, you can easily select it from your "My Orders" page and apply for the parcel compiling and repacking option!
* A separate fee 500 yen will be charged for use of the Repacking Service. We charge this fee once for the whole international parcel, not for every order, packed in this parcel. For example, the cost for repacking of 5 separate orders into one box will be only 500 yen.
* Irrespective of whether or not the item has repacking option, any accidents or damage incurred during the delivery process will be compensated for by the delivery company (Japan Post, FedEx, DHL, UPS etc.).
Terms and Conditions
* The parcel information cannot be changed once the application has been made
The parcel cannot be changed once you have submitted your application.
* The weight of the package may change
Our warehouse staff will do their best to ensure that your item is packed securely without adding to the overall weight of the package, but sometimes this is unavoidable. Please be aware that in some cases the weight of the package may increase.