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Buyer Protection

You can request "Buyer Protection" insurance for all purchases from Yahoo Auctions sellers and Japanese Online stores.

— Buyer protection fee is 500 yen*.

— Once requested, this option cannot be removed.

Yahoo Auctions:

— Buyer protection can be requested only during placing your bid.

— Buyer protection fee is charged to your deposit balance only if your bid is won.

— Buyer protection cannot be requested after auction is won.

— Protection covers the following:
* seller didn't send anything 30 days after auction is won or order is placed in the store (case of fraud; pre-order items excluded)
* seller sent wrong item and there is no possibility to get correct item (fraud or a simple mistake)
* we received item, but it significantly differs from the description (not a complete set; has damages, not described by the seller).
In all cases, mentioned above, you will receive a full refund of your purchase, including domestic shipping fee and Remambo service fee.
Buyer Protection fee will not be refunded.

— Buyer protection does not cover cases of counterfeit or fake items. Appraising and guaranteeing items authenticity is not part of our warehouse inspection. Therefore, any negotiations with sellers to return or change your item will not be accepted, even if you have received a fake item.

— Buyer protection does not cover international shipments, i.e damages, losses or other problems with the parcel, sent from Japan to the client's address.

* Buyer Protection fee changed from 5% of the auction winning price on 13 June 2019.

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