Terms and Conditions
Article 1:(General Provisions)
In the articles below, the Terms of Service and individual agreements are collectively referred to as the Terms of Service.
2. We reserve the right to change or specify new individual agreements at any such time as we deem necessary. In cases where the Terms of Service and individual agreements contain contradictory statements, individual agreements shall be preferentially applied.Individuals who wish to use our service acknowledge that using our service constitutes acceptance of both the Terms of Service and of any individual agreements, and accept that these apply collectively to all use of our service.
3. For individuals who wish to use our service, upon agreeing with our Terms of Service and registering on our site with the necessary information through our prescribed process, will qualify as a member (hereinafter "member") upon approval by our company.Article 2:(Member Registration)
Minors who wish to become a member on our site must first obtain the consent of a parent or legal guardian. Refunds or cancellations of purchases will not be granted due to a member being a minor.
- If a person's membership has been cancelled or suspended in the past.
- If a person has failed to pay for our services in the past.
- If a person has refused to pay or has filed for a refund via a financial institute or credit card company for fees charged by our service in the past.
- If a person has intentionally acted to obstruct or harm the operation of our service.
- If falsehoods, inaccuracies, or insufficient information is found in a person's registered information.
- If a minor has registered for our service without obtaining permission from a parent or legal guardian.
- If a person has violated any of our Terms of Service.
- If we are unable to confirm the authorization code for a credit card transaction with a person.
- Any other case we deem appropriate in accordance with our Terms of Service.
Article 3:(Account Management)
Article 4:(Handling of personal information)
- (1) Management of user and order information.
- (2) Product sales, charging of various fees.
- (3) Shipment of orders.
- (4) Notifications regarding sale campaigns, new product information, and important site operation news.
- (5) Mail Magazine distribution.
- (6) Conducting surveys.
- (7) Bonuses and other rewards.
- (8) Contacting users for confirmation and answering inquiries.
- (9) Statistical survey or data analysis.
- (10) Sharing beneficial information to users regarding product development and other service improvements for marketing analysis purposes, various sale campaigns and new product notifications through partner companies.Sharing method: through sending documents or electronic/electromagnetic methods to third parties. (However, the sharing of personal information with third party companies can be stopped by the request of the user).
- (11) Other purposes conforming to or closely related to the above listed purposes.
- (1) In the case that disclosure of payment information to related parties is necessary.
- (2) In the case when it is necessary for the shipment of products, etc. or procedures for packages to pass customs.
- (3) Disclosure of user and sales information for the purpose of improving our service to third party partner companies.
- (4) In the case that our business or part of our service is entrusted to a third party.
- (5) Disclosure of information in the case of a company merger, transfer of business, or other reasons for a succession of business to the inheriting party.
- (6) When required to in accordance with personal information protection laws, or other laws.
- IP addresses used to access our servers.
- Device used when accessing our site through a mobile device.
Article 5:(Suspension/Termination of Membership)
- (1) Not completing payment of any fee(s) charged within the designated payment period.
- (2) Using a user ID for illegal purposes, or having a third party use a member's account for illegal purposes.
- (3) Requesting a chargeback or refund through a credit card company or payment agency.
- (4) Using our service for fraudulent or illegal activity.
- (5) Violating our Terms of Service.
- (6) Violating the law.
- (7) Facing administrative disciplinary action.
- (8) Being or thought to be associated with antisocial organizations or forces.
- (9) Failing to correctly input a login password after a certain number of attempts (in order to protect members' personal information).
- (10) Leaving an account inactive for a period of time determined by our company.
- (11) Any other reason we deem a person to be ineligible for membership.
Article 6:(Service Details)
2. We are not liable for issues regarding item functionality or brand authenticity. In the case that items purchased are found or suspected to be counterfeit or are not functioning correctly after arriving at a member's delivery address, members agree that they will not seek compensation directly from our company.
Article 7:(Purchase of Items)
3. We reserve the right to cancel orders for items that are listed at prices that differ significantly from the average market price, either due to a system error or any other reason.
8. Members are to notify us before bidding on or purchasing items that fall into one or more of the following categories. Members will be liable for any losses or fees incurred by not confirming with us before placing a bid on or purchasing these items:
- (1) Items that have a limited availability or purchasing limit per customer.
- (2) Items that require us to contact the seller before bidding or purchasing.
- (3) Items that require us to contact or pay the seller within 24 hours of winning an auction.
- (1) If we determine that a seller has too many negative feedback ratings or that there is a risk that we are unable to properly purchase an item from a seller.
- (2) If a seller limits the number of transactions or sales that can be made to a single user or bidding ID.
- (3) If a seller does not deal with users or bidding IDs that have had cancelled transactions in the past.
- (4) If an item cannot be shipped and is limited to local pickup.
- (5) If an item cannot be shipped to Toyama and is limited to certain regions.
- (6) If we determine that a member has previously cancelled an auction or order after it has already been won or paid for.
- (7) Other circumstances where the seller sets extraordinary rules or restrictions on transactions.
- (8) If a transaction cannot be completed due to the circumstances of a seller.
10. Items containing lithium batteries or lithium ion batteries are ineligible for shipping to some countries and regions. As such, members are responsible for confirming the rules and regulations in their country or region, and to contact our Customer Service via email before purchasing any such item. We take no responsibility for any problems or losses resulting from user negligence regarding the provision above.
- (1) coins, banknotes, paper currency
- (2) travelers checks and all other forms of bearer negotiable instruments.
- (3) processed or unprocessed platinum, gold or silver, gems, jewelry, etc.
Article 8:(Payment for Services)
(1) PayPal
(2) Credit cards, debit cards (Visa, MasterCard, American Express)
(3) International Bank Wire transfer.
(4) Wise.
Charge 1: Paid for at the time of item purchase
- Item price
- Remambo service fee
- Domestic shipping (from the store/seller to our warehouse)
- Payment transaction fee
Charge 2: Paid for before international shipping
- International shipping
- Other costs (if necessary)
6. We reserve the right to withdraw funds from a member's deposit without notice in the case that the member does not arrange for payment within the prescribed time limit.
8. When purchasing multiple auctions, for Remambo, there are many cases where several individual members end up winning auctions from the same seller at the same time. In order to make sure that the items are properly separated and identified, we require sellers to ship each auction item individually with a different tracking number. Due to this requirement, different auctions of the same seller are processed separately, shipping from the seller and Remambo fee are charged separately for each auction. We do this so we can connect each package to the correct auction and to the correct customer, and hope that you understand why we cannot ask sellers to ship multiple auctions to us together.
Article 9:(Packing and Shipping)
- FedEx
- EMS (international express mail service)
- DHL
- UPS
- AIR Small Packet (international ePacket)
- SAL Small Packet
- SAL International Parcel (economy airmail)
- Surface Seamail
14. In addition to prohibited items, junk items, items that meet any of the conditions below will be considered non-standard items.
- From 30 to 50 kg
- One of the sides is 75 cm or above
- Unique shape
Non-standard items are ineligible for any compensation and cannot be consolidated with other items.
Article 10:(Cancellations, Returns and Exchanges)
Only members who accept the provisions regarding cancellations, returns, refunds and claims detailed in this article may use our service. As such, use of our service constitutes the member's acceptance of the terms in this article.
Cancellations
With the exception of bids being cancelled with the permission or decision of the seller, bids or orders for items are unable to be cancelled once they are placed.
In extraordinary cases with compelling cause that meet our screening standards, and where the seller assents, cancellations after bidding or an order being placed with the seller may be accepted, subject to the charges detailed below.
However, members acknowledge that our company accepting a cancellation request in such an extraordinary case does not constitute a guarantee that the seller will agree to cancel the order or bid.
Additional fees charged for exceptional order cancellations:
- (1) Whichever is higher of 2,000 yen or 10% of the total bid or order total as a negotiation fee to offer the seller.
- (2) The full sum of penalty charges or any other fee charged by the seller upon cancellation.
- (3) In the case that a seller ceases business with our company as a consequence of a cancellation, the member will bear the cost of lost profits as calculated based on past performance.
Returns, exchanges and claims (including damaged, defective, or incomplete items)
Any claims or other requests for returns or exchanges will only be accepted within 7 days of the product being delivered to the provided delivery address.
In the case that our company judges the reason for requesting a return or exchange to not be the fault of our company or the purchasing member, we will negotiate with the seller for an exchange or return.
However, if it is indicated on the product page, seller introduction page, terms and conditions of sale, or any other page managed by the seller that all sales are final, or that the seller does not accept returns or exchanges, we do not have an obligation to negotiate for a return or exchange.
There may also be cases where a seller will refuse an exchange or return of an item due to a difference of opinion. Requests for a renegotiation following an unsuccessful negotiation attempt will not be accepted.
Members are to confirm the existence of conditions regarding returns and exchanges on all relevant pages before purchasing an item.
Members agree not to directly request a chargeback or refund through a credit card company or payment agency after the arrival of an item due to reasons outside of our company or the seller's control.
Counterfeit Items
Items that are suspected to be counterfeit will be handled as defined in the above clause "Returns, exchanges and claims." Members must acknowledge that there is a risk of an item being counterfeit even if the seller has explicitly indicated that the item being sold is authentic or genuine on the product page. In the case that members are required to demonstrate that an item is authentic, we take no responsibility for appraising or verifying the item, nor for gathering information to help appraise or verify the item. Members acknowledge that we will not be held liable for any losses or damages resulting from a case being handled in accordance with this clause.
Article 11:(Prohibited Items)
4. We do not guarantee that our alert system will detect all prohibited items, or that items ordered will not be deemed as prohibited from export after purchase. As such, members are responsible for confirming the rules and regulations regarding international shipping before placing their order or bid.
Article 12:(Prohibitions)
The following actions, or any activity that may be related to them, are strictly prohibited. All members are expected to comply strictly with these prohibitions when using our service.
1. Purchasing items which are prohibited from purchase by our Terms of Service.
2. Colluding with a seller or store to commit fraud.
3. Using a forged or falsified credit card, or using a credit card without being able to provide an authorization code upon request.
4. Using our service for any other illegal purpose.
5. Violating our Terms of Service or public order.
6. Defaming or violating the rights of our company, a seller, or any third party.
7. Directly contacting the seller with inquiries, negotiation offers, claims, or any request for refund, exchange, or repair.
8. Requesting a refund directly from your credit card company or payment agency after placing an order.
9. Violating the law, or any action that may be regarded as illegal.
10. Violating Japanese law, the law in your country or region of residence, or international law.
11. Purchasing items requiring identification without preparing the necessary identification.
12. Purchasing items for the purpose of military use.
13. Intentionally interfering with the business operations of our service, or of a seller's site.
14. Making unreasonable demands that exceed our responsibility or legal liability as defined in our Terms of Service.
15. Harassing or inconveniencing other members of our service, the seller, or any other third party.
16. Intentionally reporting false information.
17. Sending or writing harmful programs or emails.
18. Illegally entering our site server or other computers.
19. Any other activity equivalent to the prohibited actions defined herein.
Additionally, members are prohibited from taking any action listed above through a third party. Please note that we assume no responsibility or liability for any damages caused by these actions.
Article 13:(Non-Provision of Services)
We reserve the right to not provide or complete our service for a member even after a successful purchase of items in the case that any of the following events are either confirmed or determined to be likely. We will not be held liable for any losses or damages resulting from these cases.
(1) if the item purchased is found to be included in Article 11 of our Terms of Service, or equivalent to such items.
(2) If obtaining an item purchased by a member is determined to be unreasonably difficult.
(3) If the displayed price and information for an item purchased is incorrect or differs significantly from the general market price, due to either a seller mistake or a system error.
(4) If items are not delivered to our warehouse from the seller, regardless of reason.
(5) If a member does not settle necessary payments to our service within the designated time period.
(6) If items are discarded or disposed of at customs.
(7) If a member is not able to or refuses to receive item(s) purchased.
(8) If the delivery address is unknown or the whereabouts of the member cannot be confirmed.
(9) If a member is unresponsive to communication.
(10) If a member has violated our Terms of Service.
Article 14:(Insurance Disclaimer)
Members agree to use our service with the knowledge that we cannot provide any guarantees regarding the following cases, and that as a proxy service we are not liable for losses incurred by members under the circumstances detailed below.
(1) We cannot guarantee that we will successfully complete an order after it has been placed.
(2) We cannot guarantee that the seller will send us the exact item in the description.
(3) Our site is not able to guarantee the accuracy, timeliness, or validity of the item descriptions listed by the sellers. (The same is true for any content or phrasing used by our automatic translator application. )
(4) We cannot guarantee that a purchased item can be exported from Japan, or that it can be imported to the destination country or region.
(5) We cannot guarantee that due to a system error, unauthorized access from an electronic attack, or error caused by a third party that our services will not be delayed or stopped in order to avoid any loss of data.
(6) We cannot guarantee that automatic emails sent from our site or our servers will not contain any harmful viruses.
Article 15:(Suspension and Interruption of Services)
We reserve the right to change or amend all or a portion of our services, as well as completely discontinue or suspend our services without any prior notice for the purpose of performing periodical maintenance, relieving system overload, protecting members' personal information, or whenever otherwise necessary to provide better service. We are not liable for any damages or losses incurred by members due to such interruption or suspension.
Article 16:(Changes to and Suspension of Services)
2. We are not liable for losses incurred by members due to changes to or suspension of fees or services.
Article 17:(Governing Law and Jurisdiction)
2. In the case of a conflict or dispute concerning any of our Terms of Service, it shall be submitted to the Toyama District Court or Toyama Small Claims Court as the exclusive agreement jurisdictional court of first instance.