Home > Help

How to place bids

1. Search for Items

Enter the name of an item you want, the URL to an item on Yahoo! Japan Auctions or the Auction ID itself and click the 'Search' button to look for items.

2. Choose your Payment Method

We have two main payment methods, you can choose from your account page.

a) You can pay for won auctions by credit or debit card (VISA, MasterCard, American Express). In this case you don't need to make any deposit to your balance, we don't charge your card for making bids, so you won't be charged anything untill the auction is actually won.

b) You can use your Remambo Deposit sum for making bids at auctions. You can add funds to your personal account by PayPal, credit/debit cards or Bank Wire Transfer. You will be able to make a bid 20 times more than the balance of your deposit. After you win an auction you should pay for it a full winning price plus our service fee immediately.

Read more:
- How to add funds in your purse?

3. Bidding

When you find an item you want to bid on, begin by checking the item details. If you are happy with the item, proceed by clicking the "Place Bid" button. Bidding in our system is real-time. Your bid is transferred to the Yahoo! Japan Auctions site immediately. Remambo will automatically send you an email if you win the auction.

Reed more:
- Estimation price tool
- Required deposit for bidding

Further process depends on whether the auction is won or not

4. Auction is won

After you win an auction you should pay for it a full winning price plus our service fee immediately. If you have enough money in your Deposit purse, auction will be paid automatically from your deposit. If your deposit is not enough, you should make payment from your PayPal account or by credit card.

If we don't get payment from you 12 hours after auction is won, this purchase may be canceled and your Remambo account membership may be terminated without any prior notification.

Once the auction has been won, we contact the seller about the delivery of goods to our Japanese warehouse.

5. Item arrives to our warehouse

After the package arrives in our warehouse in Japan we know all other exact costs for this purchase that may occur such as domestic shipping cost etc., at that moment we do recalculation based on the actual costs. This amount is deducted from your purse balance or automatically charged to your credit card.
Purchase actual costs: Item Price, Remambo Service fee, Consumption Tax (if necessary), Inland (Japan) Shipping Fee.

Reed more:
- Estimation price tool
6. Compile a parcel for shipping

When the goods arrive to our warehouse in Japan, you can compile a parcel for international shipping. We package the parcel and send it to your address. International shipping costs can be paid from your deposit, by PayPal or from credit card.
Remambo uses EMS, SAL International Parcel, SAL Small Packet, AIR Small Packet (ePacket) and Surface (Seamail) shipments for all packages. You can request optional services for your parcel during compile process.

Read more:
- Compile a parcel
- International shipping methods
- Package Consolidation Service
- Protective Packaging Service
- Stretch Film Wrapping Service
4. Auction is NOT won (outbid)

If your main payment method is Credit Card you won't be charged anything.

If you used your Deposit for bidding, blocked (deposit) sum for this auction will be unlocked (returned back to your purse) in 5 minutes automatically. You can place bid on any other auction or buy something from online stores.