Notices
14 Oct 2024 Parcels and shipments processing delaysDue to a sharp increase in demand we are currently experiencing an unexpected volume of orders and parcels to be processed daily. As a result, there are currently some delays on our warehouse side. Our staff is working hard to process all international parcels in a timely manner, but we are not currently able to predict exactly when processing times will return to normal. We are sorry for any inconvenience caused and kindly ask for your patience as we work through the backlog. |
03 Oct 2024 Shipping Suspension: IsraelWe have received an important update from shipping companies regarding international shipping to Israel. On September 29, 2024, the European Union Aviation Safety Agency (EASA) issued a recommendation for the suspension of flights to and from Israel. As a result, starting today, all courier services to and from Israel will be suspended temporarily. Shipments currently in transit to Israel will be safely held at our facilities until services resume. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation during this time. |
03 Sep 2024 Japan Post Shipping Suspension: IsraelWe have received an important update from Japan Post regarding international shipping to Israel. Due to the worsening situation in Israel and Libya, Japan Post transport services (EMS, AIR Small Packets, AVIA, Surface) to these destinations have been suspended. There is also a possibility that parcels already sent may be returned to the sender depending on future developments. We kindly ask that you refrain from sending parcels to these destinations until further notice. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation during this time. |
07 Aug 2024 Obon Summer holidays in Japan尊敬的贵宾您好， 感谢您对日本代购代拍Remambo的长期支持，转眼进入8月份，日本的 盂兰盆会会也将马上开始。 8月12日～17日盂兰盆会期间我们将正常营业。 客服部将正常营业， 仓库部也将正常营业，可正常接收包裹，但由于仓库人员采用节假日轮休机制，届时将会出现包裹对应出现迟延的状况，敬请谅解。 日本的部分店家，也许会在此期间暂停营业，将会出现包裹超过预定到达时间的情况，给您带来不便深表歉意。 日本代购代拍Remambo全体员工感谢您的支持与理解。 |
13 May 2024 Japan Post Service Updates: BrazilJapan Post has just informed us that there have been changes to their service due to a Corona virus outbreak and they stopped shipping any parcels via Surface Seamail to Brazil for the foreseeable future. Additionally, all Surface Seamail parcels currently in transit to Brazil will be returned to us. You can read more about it here: https://www.post.japanpost.jp/int/information/2024/0508_01_en.html If you have any questions or concerns, please do not hesitate to let us know. Thank you for your understanding. |
25 Apr 2024 关于2024年4月27日～ 5月6日黄金周期间的营业时间尊敬的会员： 感谢您对日本代购网Remambo的厚爱，Remambo日本代购直邮网关于日本时间五一黄金周营业以及发货的通知如下。 日本时间4/27-5/6日五一黄金周期间，日本代购网Remambo将会正常营业。 日本乐天，日本亚马逊等购物网站，虽然可正常网上购物，但是发货要等到黄金周结束，店家会陆续发货。 快递发货将会出现迟延的情况，敬请原谅。 |
10 Feb 2024 2月12日一为日本公众假期，收发中心及客户服务组非营业日2月12日为日本公众假期，收发中心及客户服务中心不营业。 |
07 Jan 2024 1月8日一为日本公众假期，收发中心及客户服务组非营业日1月8日为日本公众假期，收发中心及客户服务中心不营业。 |
22 Dec 2023 About our New Year's scheduleSome of Remambo services will be temporarily suspended for the New Year holiday. Holiday Period: December 30, 2023 - January 3, 2024 The following services will be suspended during this time: - Packing and shipping any orders that have already been purchased. - Receiving packages from the sellers at our warehouse. During the holiday period buying requests and customers support will be handled in a weekend schedule with some delays. We will return back to the normal work on January 4, 2024. You can still add items to your cart and use other automatic functions of our website. Shipping companies also have their set holidays throughout this period, so no parcels can be dispatched during the winter holidays. We are very sorry for any inconvenience this may cause. Thank you for your understanding. Happy New Year! |
08 Dec 2023 Japan Post new shipping restrictionsJapan Post stopped the services to the following country on 2023-12-07. Surface Seamail Belgium |
22 Oct 2023 The payment fee for Mercari orders is free now!The payment fee for Mercari orders is free now! Buy from Mercari with Remambo and enjoy the better & updated service! Thank you as always for using Remambo. |
08 Oct 2023 Japan Post new shipping resumptionThank you for using Remambo. Japan Post announced to resume services of the following countries on 2023-10-09. USA: AIR Small Packet Canada: AIR Small Packet France: AIR Small Packet United Kingdom: AIR Small Packet Germany: AIR Small Packet |
28 Sep 2023 Japan Post discontinue E-Packet shipping methodWe wish to inform all our customers that the Japan Post "E-Packet (Small Packet)" shipping method will no longer be available due to the carrier discontinuing the service this month. All "E-Packet" packages waiting for the payment or/and waiting for carrier pick up will be changed to the "AIR Small Packet Registered" shipping method in our service starting from 29.09.2023 Thank you for your kind understanding. |
09 Sep 2023 Mercari X Remambo Official PartnershipWe are proud to announce an official partnership between Remambo and Mercari! Official partnership means: — More effective problem resolution between platforms regarding scammers and fraud items; — Peace of mind buying from an officially recognized, reputable buyer; — Mercari sellers are more likely to trust official Remambo buyers accounts, and are less likely to block purchases. With this in mind, we hope that you enjoy our new, revitalised access to Mercari, and hope to see your orders again and again! |
03 Sep 2023 [Resolved] Technical problems on original Yahoo Auction serversDue to unstable work of the Yahoo Auctions, there were technical issues with our website and placing bids on auctions. 2023.09.03(Sun)22:00-2023.09.04(Mon)0:10 (※ Japan time) Yahoo Auction technical specialists have successfully resolved this issue: https://auctions.yahoo.co.jp/topic/notice/troubleRepo/post_3607/ We are sorry for the temporary inconvenience. |
10 Aug 2023 Obon Summer holidays in Japan尊敬的贵宾您好， 感谢您对日本代购代拍Remambo的长期支持，转眼进入8月份，日本的 盂兰盆会会也将马上开始。 8月11日～16日盂兰盆会期间我们将正常营业。 客服部将正常营业， 仓库部也将正常营业，可正常接收包裹，但由于仓库人员采用节假日轮休机制，届时将会出现包裹对应出现迟延的状况，敬请谅解。 日本的部分店家，也许会在此期间暂停营业，将会出现包裹超过预定到达时间的情况，给您带来不便深表歉意。 日本代购代拍Remambo全体员工感谢您的支持与理解。 |
19 May 2023 Japan Post new shipping resumptionThank you for using Remambo. Japan Post announced to resume services of the following countries on 2023-05-20. Estonia: EMS Bulgaria: EMS Croatia: EMS Slovenia: EMS Luxembourg: EMS Latvia: EMS Georgia: AIR Small Packet |
21 Apr 2023 关于2023年4月29日～ 5月8日黄金周期间的营业时间尊敬的会员： 感谢您对日本代购网Remambo的厚爱，Remambo日本代购直邮网关于日本时间五一黄金周营业以及发货的通知如下。 日本时间4/29-5/8日五一黄金周期间，日本代购网Remambo将会正常营业。 日本乐天，日本亚马逊等购物网站，虽然可正常网上购物，但是发货要等到黄金周结束，店家会陆续发货。 快递发货将会出现迟延的情况，敬请原谅。 |
05 Mar 2023 [Resolved] Technical problems on original Yahoo Auction serversDue to unstable work of the Yahoo Auctions, there are technical issues with our website and placing bids on auctions. Yahoo Auction technical specialists are resolving this issue. We are sorry for the temporary inconvenience. |
22 Feb 2023 Japan Post new shipping resumptionThank you for using Remambo. Japan Post announced to resume services of the following countries on 2023-02-22. Australia: Surface Seamail |
21 Jan 2023 Japan Post new shipping resumptionThank you for using Remambo. Japan Post announced to resume services of the following countries on 2023-01-20. Austria: EMS Czech Republic: EMS Denmark: EMS Hungary: EMS Lithuania: EMS Norway: EMS Poland: EMS Sweden: EMS Monaco: EMS, AIR Small Packet Tunisia: EMS, AIR Small Packet Kazakhstan: AIR Small Packet Kyrgyz: AIR Small Packet |
07 Jan 2023 1月9日一为日本公众假期，收发中心及客户服务组非营业日1月9日为日本公众假期，收发中心及客户服务中心不营业。 |
20 Dec 2022 About our New Year's scheduleSome of Remambo services will be temporarily suspended for the New Year holiday. Holiday Period: December 29, 2022 - January 3, 2023 The following services will be suspended during this time: - Packing and shipping any orders that have already been purchased. - Receiving packages from the sellers at our warehouse. During the holiday period buying requests and customers support will be handled in a weekend schedule with some delays. We will return back to the normal work on January 4, 2023. You can still add items to your cart and use other automatic functions of our website. We are very sorry for any inconvenience this may cause. Thank you for your understanding. Happy New Year! |
02 Nov 2022 Japan Post new shipping resumptionThank you for using Remambo. Japan Post announced to resume services of the following countries on 2022-11-02. India: EMS Canada: EMS, Surface Seamail Finland: EMS, AIR Small Packet Brazil: EMS Chile: EMS Peru: EMS Romania: EMS, AIR Small Packet, Surface Seamail |
10 Sep 2022 Japan Post new shipping resumption and restrictionsThank you for using Remambo. Japan Post resumed the services to the following country on 2022-09-07. EMS Germany Japan Post stopped the services to the following country on 2022-09-09. Surface Seamail Australia |
10 Aug 2022 Obon Summer holidays in Japan尊敬的贵宾您好， 感谢您对日本代购代拍Remambo的长期支持，转眼进入8月份，日本的 盂兰盆会会也将马上开始。 8月11日～15日盂兰盆会期间我们将正常营业。 客服部将正常营业， 仓库部也将正常营业，可正常接收包裹，但由于仓库人员采用节假日轮休机制，届时将会出现包裹对应出现迟延的状况，敬请谅解。 日本的部分店家，也许会在此期间暂停营业，将会出现包裹超过预定到达时间的情况，给您带来不便深表歉意。 日本代购代拍Remambo全体员工感谢您的支持与理解。 |
29 Jul 2022 EMS resumed to Australia and ChinaThank you for using Remambo. Japan Post resumed the services to the following countries on 2022-07-29. EMS, AIR Small Packages Australia EMS, Surface Seamail China |
30 Jun 2022 EMS resumed to several countriesThank you for using Remambo. EMS resumed to the United Kingdom, Netherlands, Italy, Malta, Greece, Israel and New Caledonia from 2022-07-01. |
09 Jun 2022 EMS resumed to FranceThank you for using Remambo. EMS resumed to France from 2022-06-10. |
23 May 2022 [Japan Post] Changes for prices for EMS, Surface and Air (June 2022)Unfortunately, as a consequence of the increase in transport costs in the different countries, Japan Post has announced that it will change the way it calculates shipping prices. Overall shipping with Japan Post is becoming more expensive in June 2022. - Overall Price increases for EMS, Airmail and Surface mail. - Additional surcharges will apply to EMS and Airmail bound for countries of Zone 3 (Europe, Oceania, Mexico, Middle East) and Zone 4 (USA). You can check the details in English here: https://www.post.japanpost.jp/int/2022fee_change/index_en.html Please see here for specific additional charges for special cases: https://www.post.japanpost.jp/int/2022fee_change/extra_charge.pdf Due to these changes, Remambo will be accepting payments for international shipping using the current shipping prices (“Before June 1st, 2022” Prices) until 23:59 JST, May 30. Any parcels which are not paid for by this time will automatically be reset to match Japan Post’s new pricing tier on June 1st. If you have any questions or concerns, please do not hesitate to let us know. Thank you for your understanding. |
19 May 2022 COVID-19: Disruptions in International Shipments (UPDATED: 2022-05-19)International shipments are currently experiencing disruptions due to the ongoing COVID-19 pandemic. Please find more details about the current status of international shipments below. Japan Post (updated on 2022-05-19) Japan Post announced a temporary suspension of acceptance and delivery delays of mail items destined to various countries/territories from April 2, 2020. According to Japan Post, this suspension is caused by measures such as the suspension of international mail, conducted due to the spread of the new coronavirus and because of the substantial reduction in flight frequencies and cancellations of flights between Japan and certain countries. There also has be an announcement that there is a high possibility of delays regarding the packages destined to the countries which are not subject to the suspension. Official information from Japan Post (updates everyday): https://www.post.japanpost.jp/int/information/overview_en.html 2022-05-20: EMS resumed to Ukraine and Belgium. 2022-03-08: Because of EU aviation-related sanctions to Russia, unfortunately, Japan Post had to stop Air and EMS shipments to the United Kingdom, France, Germany, Finland, Belgium and other regions (* ePacket, FedEx, DHL and Surface shipping are still available to some countries). 2022-03-02: Air and EMS shipments stopped to Austria, Netherlands, Sweden, Czech Republic, Denmark, Norway, Hungary, Poland, Portugal, Latvia, Lithuania, Estonia, Luxembourg, Croatia, Slovenia, Bulgaria and some other regions. 2022-02-25: All shipping services towards Ukraine are stopped. 2022-01-26: Japan post stopped all services towards Russia. Surface Seamail (Funabin) has been discontinued to Russia, Uzbekistan, Kazakhstan, Kyrgyzstan, Tajikistan, Estonia, Belarus and Tonga. 2021-10-15: Airmail and EMS shipments to Italy, Israel and United Arab Emirates have stopped. Changes have also been made to services in some other countries and regions. 2021-05-19: EMS shipments resumed operations towards the United States 2021-05-18: Japan post stopped all services towards Canada FedEx FedEx International Economy has been temporarily suspended since March, 30. All shipments via FedEx were switched to FedEx International Priority. |
19 May 2022 Change of service fee for Mercari ordersThank you for using Remambo. We managed to lower our service fee for Mercari orders but we have to charge a payment fee in the same way as for Yahoo Auctions listings. Our default 500 yen (200 yen for VIP) service fee and a 200 yen payment fee will be applied automatically to all orders from Mercari made from 20 May 2022 (0:00 JST). |
26 Apr 2022 关于2022年4月29日～ 5月8日黄金周期间的营业时间尊敬的会员： 感谢您对日本代购网Remambo的厚爱，Remambo日本代购直邮网关于日本时间五一黄金周营业以及发货的通知如下。 日本时间4/29-5/8日五一黄金周期间，日本代购网Remambo将会正常营业。 日本乐天，日本亚马逊等购物网站，虽然可正常网上购物，但是发货要等到黄金周结束，店家会陆续发货。 快递发货将会出现迟延的情况，敬请原谅。 |
27 Feb 2022 Change of service fee for Mercari ordersThank you for using Remambo. Mercari is more involved than many other websites and must be processed individually and with a lot of technical and various difficulties, so we are going to raise our service fee for Mercari orders to be able to continue to provide our help with this marketplace. - The 1000 yen (700 yen for VIP) service fee will be applied automatically to all orders from Mercari made from 28 February 2022 (0:00 JST). NOTICE: There was a mistake in the date in the original announcement. Current date is corrected now. We apologise for the inconvenience this may cause to our customers, and appreciate your understanding. |
17 Feb 2022 2月23日一为日本公众假期，收发中心及客户服务组非营业日2月23日为日本公众假期，收发中心及客户服务中心不营业。 |
04 Jan 2022 1月10日一为日本公众假期，收发中心及客户服务组非营业日1月10日为日本公众假期，收发中心及客户服务中心不营业。 |
21 Dec 2021 About our New Year's scheduleSome of Remambo services will be temporarily suspended for the New Year holiday. Holiday Period: December 30, 2021 - January 3, 2022 The following services will be suspended during this time: - Buying any new items that are added to your shopping cart during the holiday. - Packing and shipping any items that have already been purchased. - Receiving packages from the sellers at our warehouse. During the holiday, our website will work as usual, but we won't be able to purchase or ship items on your behalf until we return on January 4, 2022. You can still add items to your cart and use other automatic functions of our website. We are very sorry for any inconvenience this may cause. Thank you for your understanding. Happy New Year! |
20 Nov 2021 11月23日一为日本公众假期，收发中心及客户服务组非营业日11月23日为日本公众假期，收发中心及客户服务中心不营业。 |
22 Sep 2021 9月23日一为日本公众假期，收发中心及客户服务组非营业日9月23日为日本公众假期，收发中心及客户服务中心不营业。 |
05 Sep 2021 关于日本邮政包裹配送至世界各国的延迟通知根据日本邮政公告，由于全球受到新型冠状病毒感染症蔓延的影响，部分国家正採取城市封锁、机场和港口设施关闭、国际邮局暂停运营业等措施， 因此目前发送至各国/地区的邮件包裹将出现大幅延迟。敬请查看以下公告。 https://www.post.japanpost.jp/int/information/2021/0827_02.html 藉此，目前透过我们的服务利用日本邮政方式配送的包裹将受到影响，有可能会有延迟的情况发生敬请事先理解。 关于最新配送/国家/地区相关配送可否以及延迟情况，敬请查看以下日本邮政公告内容。 https://www.post.japanpost.jp/int/information/overview.html 若有造成顾客的不便及困扰，还望顾客理解及见谅。 |
13 Jun 2021 日本邮政恢復美国的EMS国际寄送服务根据日本邮政公告之信息，发往美国本土（包括夏威夷，但不包括塞班岛和关岛等海外领土）的EMS国际邮件将在2021年6月1日恢复。 ＊AIR，SAL则还是维持停止服务的状态。 然而，在EMS服务恢复后的一段时间内，预计货物量将会在当地集中一段时间。因此请事先理解并接受包裹可能会有产生配送延迟的情况，配送所需时间将不会是EMS的正常预计到达时间。 |
24 May 2021 2021年6月起部分地区的EMS国际运费将加收附加费用从2021年6月1日（日本时间）起，部分地区的EMS国际运费将会有所变更。 本次收费的更动，是根据提供EMS服务的日本邮政所公布的收费改订资讯进行变更。 加收附加费用的对象地区: 第2区域（大洋洲、北美和中美洲、中东、欧洲） 附加费用表请参考以下档案: https://www.post.japanpost.jp/notification/pressrelease/2021/00_honsha/0415_01_02.pdf 日本邮政公告也请参考以下: https://www.post.japanpost.jp/notification/pressrelease/2021/00_honsha/0415_01_01.pdf |
26 Apr 2021 关于2021年4月29日～ 5月5日黄金周期间的营业时间尊敬的会员： 感谢您对日本代购网Remambo的厚爱，Remambo日本代购直邮网关于日本时间五一黄金周营业以及发货的通知如下。 日本时间4/29-5/6日五一黄金周期间，日本代购网Remambo将会正常营业。 日本乐天，日本亚马逊等购物网站，虽然可正常网上购物，但是发货要等到黄金周结束，店家会陆续发货。 快递发货将会出现迟延的情况，敬请原谅。 |
21 Feb 2021 Surface Seamail shipping delaysDue to a decrease in the international shipping traffic, winter holidays and bad weather in sea Japan Post is experiencing significant delays in processing collected Surface parcels. For this reason, we have been informed that tracking for a number of Surface parcels have stopped updating after they have been dispatched from Japan. We are sorry for any inconvenience these postal services may have caused you in slowing down their updating and tracking services. Given the current circumstance, we ask you to offer them your patience and understanding. Also during these difficult times with Japan Post we advise you choosing express air shipment methods (FedEx, DHL and UPS) for your international parcels if these shipping methods are available to your country from Japan. |
12 Jan 2021 重要】受大雪影响，发货出现延迟受地区大雪影响，各配送公司的收货时间临时出现变更， 因此原定于本日出货的配送组中，将有一部分会延误至明天以后出货。 造成各位的不便，真的非常抱歉。不便之处，敬请原谅。 |
10 Jan 2021 1月11日一为日本公众假期，收发中心及客户服务组非营业日11.01.2021 в Японии - праздничный день. Наш склад и служба поддержки клиентов не будут работать в этот день. |
04 Oct 2020 Moving to a new warehouse noticeRemambo is expanding. We are moving to a bigger warehouse and undergoing an upgrade of warehouse equipment and technical processes. During these days all warehouse processes may experience delays: - Receiving orders from the sellers at our warehouse. - Packing and shipping of orders that have already been purchased. - Checking contents and making photos. We are very sorry for any inconvenience that this may cause you. |
07 Aug 2020 8月10日一为日本公众假期，收发中心及客户服务组非营业日8月10日为日本公众假期，收发中心及客户服务中心不营业。 |
07 Apr 2020 COVID-19: Parcel delays and returnsDue to a decrease in the international air traffic, Japan Post is experiencing significant delays in processing collected parcels. For this reason, we have been informed that tracking for a number of parcels have stopped updating after being collected by postal services. We are sorry for any inconvenience these postal services may have caused you in slowing down their updating and tracking services. Given the current circumstance, we ask you to offer them your patience and understanding during these difficult times. In addition, we have been notified that a number of parcels shipped out (predominantly SAL and EMS parcels, shipped to temporarily suspended countries) will be returned back to our warehouse as the postal services were unable to find a way to ship them to your current destination. As the parcels are returned, we will refund the shipping costs to you once they have been processed. After that, you can either choose to ship them again by shipping methods currently available, or store the parcels at our warehouse until your preferred option is once again available. |
18 Mar 2020 3月20日一为日本公众假期，收发中心及客户服务组非营业日3月20日为日本公众假期，收发中心及客户服务中心不营业。 |
21 Feb 2020 2月24日一为日本公众假期，收发中心及客户服务组非营业日2月24日为日本公众假期，收发中心及客户服务中心不营业。 |
04 Feb 2020 2月11日一为日本公众假期，收发中心及客户服务组非营业日2月11日为日本公众假期，收发中心及客户服务中心不营业。 |
16 Jan 2020 [Resolved] Technical problems on original Yahoo Auction serversDue to unstable work of the Yahoo Auctions, there are technical issues with our website and placing bids on auctions. Our specialists are resolving this issue. We are sorry for the temporary inconvenience. |
09 Jan 2020 1月13日一为日本公众假期，收发中心及客户服务组非营业日1月13日为日本公众假期，收发中心及客户服务中心不营业。 |
27 Dec 2019 About our New Year's scheduleSome of Remambo services will be temporarily suspended for the New Year holiday. Holiday: December 30, 2019 - January 3, 2020 The following services will be suspended during this time: - Buying any new items that are added to your shopping cart during the holiday. - Packing and shipping any items that have already been purchased. - Receiving packages from the sellers at our warehouse. During the holiday, our website will work as usual, but we won't be able to purchase or ship items on your behalf until we return on January 3, 2020. You can still add items to your cart and use other automatic functions of our website. We are very sorry for any inconvenience this may cause. Thank you for your understanding. Happy New Year! |
02 Nov 2019 11月4日一为日本公众假期，收发中心及客户服务组非营业日11月4日一为日本公众假期，收发中心及客户服务组非营业日 因此 |
21 Oct 2019 10月22日一为日本公众假期，收发中心及客户服务组非营业日10月22日一为日本公众假期，收发中心及客户服务组非营业日 因此 |
07 Oct 2019 10月14日一为日本公众假期，收发中心及客户服务组非营业日10月14日一为日本公众假期，收发中心及客户服务组非营业日 因此 |
22 Sep 2019 09月23日一为日本公众假期，收发中心及客户服务组非营业日09月23日一为日本公众假期，收发中心及客户服务组非营业日 因此 |
13 Sep 2019 09月16日一为日本公众假期，收发中心及客户服务组非营业日09月16日一为日本公众假期，收发中心及客户服务组非营业日 因此 |
04 Sep 2019 有關日本消費税增税事宜從10月1日（日本時間）起，消費税將由現時的8％變更為10％。 |
27 Aug 2019 [Resolved] Technical issue with our siteFrom Aug 26 around 23:30 to Aug 27 around 01:45 JST a technical issue caused our site to not display correctly and prevented members from accessing their accounts. This problem has been fully resolved. We sincerely regret any inconvenience this may have caused and appreciate your patience and understanding. |
| 13 Aug 2019 尊敬的贵宾您好， 感谢您对日本代购代拍Remambo的长期支持，转眼进入8月份，日本的 盂兰盆会会也将马上开始。 8月10日～19日盂兰盆会期间我们将正常营业。 客服部将正常营业， 仓库部也将正常营业，可正常接收包裹，但由于仓库人员采用节假日轮休机制，届时将会出现包裹对应出现迟延的状况，敬请谅解。 日本的部分店家，也许会在此期间暂停营业，将会出现包裹超过预定到达时间的情况，给您带来不便深表歉意。 日本代购代拍Remambo全体员工感谢您的支持与理解。 |
17 Jul 2019 [Resolved] Technical problems on original Yahoo Auction serversDue to unstable work of the Yahoo Auction, there are technical issues with our website and placing bids on auctions. Our specialists are resolving this issue. We are sorry for the temporary inconvenience. |
13 Jul 2019 07月15日一为日本公众假期，收发中心及客户服务组非营业日07月15日一为日本公众假期，收发中心及客户服务组非营业日 因此 |
12 Jun 2019 Buyer Protection fee reducedBuyer Protection fee is now flat and as low as 500 yen (before update: 5% of the auction price). |
24 Apr 2019 关于2019年4月29日（周一）～ 5月6日（周一）黄金周期间的营业时间尊敬的会员： 感谢您对日本代购网Remambo的厚爱，Remambo日本代购直邮网关于日本时间五一黄金周营业以及发货的通知如下。 日本时间4/29-5/6日五一黄金周期间，日本代购网Remambo将会正常营业。 日本乐天，日本亚马逊等购物网站，虽然可正常网上购物，但是发货要等到黄金周结束，店家会陆续发货。 快递发货将会出现迟延的情况，敬请原谅。 |
18 Apr 2019 [Resolved] Credit cards payments method is undergoing maintenancePayments with credit/debit cards are temporarily unavailable because of the payment gateway technical maintenance. If you have any questions or concerns, please do not hesitate to contact us. We are very sorry for any inconvenience this may cause. Thank you for your understanding. |
19 Mar 2019 03月21日一为日本公众假期，收发中心及客户服务组非营业日03月21日一为日本公众假期，收发中心及客户服务组非营业日 因此 |
05 Feb 2019 02月11日一为日本公众假期，收发中心及客户服务组非营业日02月11日一为日本公众假期，收发中心及客户服务组非营业日 因此 |
27 Jan 2019 [Resolved] Technical problems on original Yahoo Auction serversDue to unstable work of the Yahoo Auction, there are technical issues with auction listings on our website. We are sorry for the temporary inconvenience. |
08 Jan 2019 01月14日一为日本公众假期，收发中心及客户服务组非营业日01月14日一为日本公众假期，收发中心及客户服务组非营业日 因此 |
29 Dec 2018 About our New Year's scheduleSome of Remambo services will be temporarily suspended for the New Year holiday. Holiday: December 29, 2018 - January 2, 2018 The following services will be suspended during this time: - Buying any new items that are added to your shopping cart during the holiday. - Packing and shipping any items that have already been purchased. - Receiving packages from the sellers at our warehouse. During the holiday, our website will work as usual, but we won't be able to purchase or ship items on your behalf until we return on January 3, 2018. You can still add items to your cart and use other automatic functions of our website. We are very sorry for any inconvenience this may cause. Thank you for your understanding. Happy New Year! |
21 Dec 2018 12月24日一为日本公众假期，收发中心及客户服务组非营业日12月24日一为日本公众假期，收发中心及客户服务组非营业日 因此 |
21 Nov 2018 11月23日一为日本公众假期，收发中心及客户服务组非营业日11月23日一为日本公众假期，收发中心及客户服务组非营业日 因此 |
11 Oct 2018 Delay for international shipmentsWe were notified by Japan Post that most of our international packages have delays than usual due to the typhoon that caused floods and damages in Kansai Airport (Osaka) in the beginning ofSeptember. That is the airport that many international packages go through. We were told that they are diverting most of the packages to Tokyo and ship EMS first, next will be AIR, SAL and Surface in this order. Japan Post expects delays for EMS (5-10 days), SAL and Surface (1-3 months or more). Japan Post is keeping SAL and Surface packages in warehouses until delays for EMS and AIR get cleared. So if you're not seeing updates on your parcel tracking in the first week after shipment, please don't be concerned. Japan Post is doing all it can to get international packages out on their way. If you wish to receive your package quickly, please use EMS. Thank you for your kind understanding. |
19 Sep 2018 09月24日一为日本公众假期，收发中心及客户服务组非营业日09月24日一为日本公众假期，收发中心及客户服务组非营业日 因此 |
16 Sep 2018 09月17日一为日本公众假期，收发中心及客户服务组非营业日09月17日一为日本公众假期，收发中心及客户服务组非营业日 因此 |
04 Sep 2018 因21号颱风影响，集中包装等选项服务及包裹出货作业延迟通知受到2018年9月4日（日本时间）自西日本着陆的颱风影响，部分接受顾客委託的包裹有可能会因此延后作业完成时间。 另外于拍卖及购物网站订购的商品，在抵达Remambo仓库的运送时间上也有可能会有所延迟。 造成顾客不便，敬请您的海涵与谅解。 |
08 Aug 2018 关于8月日本盂兰盆会节假营业通知尊敬的贵宾您好， 感谢您对日本代购代拍Remambo的长期支持，转眼进入8月份，日本的 盂兰盆会会也将马上开始。 8月13日～16日盂兰盆会期间我们将正常营业。 客服部将正常营业， 仓库部也将正常营业，可正常接收包裹，但由于仓库人员采用节假日轮休机制，届时将会出现包裹对应出现迟延的状况，敬请谅解。 日本的部分店家，也许会在此期间暂停营业，将会出现包裹超过预定到达时间的情况，给您带来不便深表歉意。 日本代购代拍Remambo全体员工感谢您的支持与理解。 |
27 Jun 2018 Important Notice: changes in payment methodsDue to a technical updates in our payment gateways and our system we had to implement changes from June 27, 2018. 1. Credit Cards cannot be saved for future automatic payments (authorised) in the system. It means you won't be able to authorise new credit cards and make bids without deposit. However, you can use your current authorised card, but won't be able to change it or add a new one in the future. 2. Opportunity to make bids 20 times more than your deposit balance was removed. Please deposit enough funds to cover all expenses, such as your bid, Remambo service fee and estimated domestic delivery fees before placing a bid. From now, only customers with VIP Service Plan are able to make bids 20 times more than their deposit balance. If you have any questions or concerns, please do not hesitate to let us know. Thank you for your understanding. |
11 Jun 2018 Important Notice: changes in our optional servicesFrom June 11, 2018, we implement changes in our optional services. 1. Package Consolidation Service fee is FREE now (before update: 500 yen) Send all your items together at no extra cost! It's never been simpler to get all the Japanese items you want with Remambo. 2. Protective Packaging Service is suspended We remove this optional service and introduce a new service instead. 3. New optional service: Repackaging Service This service is for those, who want us to remove seller's packaging or those, who are concerned about the packaging of fragile or important items. Please check detailed description of Repackaging Service. We will continue to improve our service based on customer feedback. All changes will apply to all shipments instructed after June 11, 2018 at 20:00 (JST). |
30 Apr 2018 五一黄金周的营业通知。尊敬的会员： 感谢您对日本代购网Remambo的厚爱，Remambo日本代购直邮网关于日本时间五一黄金周营业以及发货的通知如下。 日本时间4/30-5/6日五一黄金周期间，日本代购网Remambo将会正常营业。 日本乐天，日本亚马逊等购物网站，虽然可正常网上购物，但是发货要等到黄金周结束，店家会陆续发货。 快递发货将会出现迟延的情况，敬请原谅。 |
23 Jan 2018 重要】受大雪影响，发货出现延迟受地区大雪影响，各配送公司的收货时间临时出现变更， 因此原定于本日出货的配送组中，将有一部分会延误至明天以后出货。 造成各位的不便，真的非常抱歉。不便之处，敬请原谅。 |
07 Jan 2018 01月08日一为日本公众假期，收发中心及客户服务组非营业日01月08日一为日本公众假期，收发中心及客户服务组非营业日 因此 |
19 Dec 2017 About our Christmas and New Year's scheduleSome of Remambo services will be temporarily suspended for the Christmas and New Year holiday. Holiday: December 25, 2017 - December 28, 2017 January 1, 2018 - January 3, 2018 The following services will be suspended during this time: - Buying any new items that are added to your shopping cart during the holiday. - Packing and shipping any items that have already been purchased. - Receiving packages from the sellers at our warehouse. During the holiday, our website will work as usual, but we won't be able to purchase or ship items on your behalf until we return on January 4th, 2018. You can still add items to your cart and use other automatic functions of our website. We are very sorry for any inconvenience this may cause. Thank you for your understanding. Happy New Year! |
02 Nov 2017 11月03日一为日本公众假期，收发中心及客户服务组非营业日11月03日一为日本公众假期，收发中心及客户服务组非营业日 因此 |
15 Sep 2017 9月18日星期一为日本公众假期(敬老之日)，收发中心及客户服务组非营业日9月18日星期一为日本公众假期(敬老之日)，收发中心及客户服务组非营业日 因此 |
11 Sep 2017 Mail delayed to EUDue to a sorting machine breakdown in Amsterdam, airmail packages to some European, South American, and African countries will be delayed. The machine is expected to be repaired in two weeks time. Delivery is also expected to take more than two weeks. Details in Japanese at JapanPost's website. |
08 Aug 2017 Use currency of your country when paying with credit or debit cardThere used to be two major problems using credit/debit cards for payments on Japanese websites: 1) Currency exchange rates usually were high, as they were determined by your card's Bank. 2) Final payment amount was not clear until you receive a final charge from your Bank after several days. Considering these two problems, we've launched a new credit/debit card payment system. You can choose your preferred currency for card billing of your authorised credit card or before adding funds to your deposit, so you will know right away the final amount of money in your local currency that is going to be charged. Moreover, from now currency exchange will be made according to Stripe payment company rates, which are usually lower than one's Bank has. |
06 Aug 2017 关于8月日本盂兰盆会节假营业通知尊敬的贵宾您好， 感谢您对日本代购代拍Remambo的长期支持，转眼进入8月份，日本的 盂兰盆会会也将马上开始。 8月11日～19日盂兰盆会期间我们将正常营业。 客服部将正常营业， 仓库部也将正常营业，可正常接收包裹，但由于仓库人员采用节假日轮休机制，届时将会出现包裹对应出现迟延的状况，敬请谅解。 日本的部分店家，也许会在此期间暂停营业，将会出现包裹超过预定到达时间的情况，给您带来不便深表歉意。 日本代购代拍Remambo全体员工感谢您的支持与理解。 |
20 Jul 2017 Remambo现在有俄语We are happy to announce that Remambo.jp is now available in Russian. The entire site and members area has been translated, and we have Russian speaking staff available for customer support as well. If you’d like to change your default language to Russian, just use the language selector in the top menu or in your account profile. As always, thank you for your continued support! |
18 Jul 2017 [Resolved] Technical problems on original Yahoo Auction serversDue to unstable work of the Yahoo Auction, there are technical issues with auction listings on our website. We are sorry for the temporary inconvenience. |
06 Jun 2017 Regarding sending parcels as a "gift"Please be noted about following changes from 7th June 2017: * Remambo stops marking international parcels as a gift. From now we mark all parcels only as merchandise. We apologise for any caused inconvenience, and your understanding will be greatly appreciated. |
27 Apr 2017 五一黄金周的营业通知。尊敬的会员： 感谢您对日本代购网Remambo的厚爱，Remambo日本代购直邮网关于日本时间五一黄金周营业以及发货的通知如下。 日本时间4/29-5/7日五一黄金周期间，日本代购网Remambo将会正常营业。 日本乐天，日本亚马逊等购物网站，虽然可正常网上购物，但是发货要等到黄金周结束，店家会陆续发货。 快递发货将会出现迟延的情况，敬请原谅。 |
26 Apr 2017 [Resolved] Unable to pay via PayPalWe had problems with automatic PayPal payments due to a technical failure on the PayPal servers. 18:30 on April 25th to 10:30 on April 26th (JST). Now the problem is resolved. We are sorry for inconvenience. |
| 01 Nov 2016 |
27 Jun 2016 已修复]雅虎拍卖与雅虎购物服务网页异常通知2016年6月27日 15:30前后 ～ 17:00前后（日本时间） Remambo提供的日本雅虎拍卖・雅虎购物相关服务在上述时间带中发生了网页开启困难的状况。 本次网页异常是因为日本雅虎方面伺服器不稳定所造成的问题。 日本雅虎方的说明网页(日语) http://topic.auctions.yahoo.co.jp/notice/troubleRepo/post_1964/ 非常抱歉造成各位用户的不便 |
26 May 2016 关于日本邮政调整国际运费之事宜日本邮政将于2016年6月1日起上调国际运送服务的费用， 本次调整对象包括EMS、国际邮包及小型包装物。详情如下： 1) EMS特快专递的费用上调300日元-500日元，同时废除300g这一首重单位。 2) 国际海运第一地区(亚洲东部地区)的运费上调100日元-1,550日元。 |
24 Sep 2015 新的运输方式感谢您使用Remambo服务 我们正在引进新的国际航运方法。 AIR小邮包（国际电子包）和表面（Seamail）的运输方法现在可用。现在可以在您的要求更便宜的运输方式。 为了比较不同的运输方式，请点击这里。 |
14 Jun 2015 新的送货方式 - SAL Small Packet大家好！ 我们很高兴地通知你，由于大众需求，我们的客户现在可以有自己的包运由SAL Small Packet的。 慢于EMS，但是相当便宜。这项服务是更经济的航运小物品。 |
29 Apr 2015 关于Remambo日本黄金周营业时间日本时间 2015年5月2日（六）～2015年5月6日（三）为日本黄金周连续假期。 黄金周期间Remambo正常营业,但Remambo客服人员在回覆信件的时间上会比平常延迟, 也由于日本国内的银行以及部分货运公司是休息不上班,所以卖家在发货上也会比平时延迟,这部分请顾客事先理解。 |
23 Mar 2014 有關日本消費税增税事宜從4月1日（日本時間）起，消費税將由現時的5％變更為8％。 |